For Accidental Death

  • Beneficiaries will notify the employer of the deceased member.
  • Beneficiaries will submit the claim documents to the employer of deceased member, and the employer will then submit the claim documents to MBS Solve.
  • Claims evaluation to be strictly observed according to agreed Turn-Around-Time (TAT).

For Dismemberment

  • Beneficiaries will notify the employer of the dismemberment claim.
  • Beneficiaries will submit the claim documents to the employer, and the employer will then submit the claim documents to MBS Solve.
  • Claims evaluation to be strictly observed according to agreed Turn-Around-Time (TAT).

Basic Requirements

  • Original or CTC Death Certificate of the deceased
  • Insurer Claims Forms (to be filled by claimant)
  • Fund Transfer Requirements (i.e. bank details)
  • Marriage Contract if Married.
  • Marriage Contract of Parents (if Single)
  • 2 Valid IDs
  • Birth Certificates of Insured and Beneficiaries
  • Police Report if death is due to accident.

Notes

  • Additional requirements may be requested if the initial documents submitted will not suffice the evaluation of the claims department.
  • In the case of multiple beneficiaries, claim proceeds will be divided equally. In the case of the share of minor beneficiaries, it will be issued to the guardian.